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FREE UK TRACKED DELIVERY ON ALL ORDERS OVER £15 FREE UK TRACKED DELIVERY ON ALL ORDERS OVER £15

FAQs

COFFEE

WHAT DOES OMNI-ROASTED COFFEE MEAN?

We create a new and unique profile for each coffee we roast. Although the profiles are different, our approach is always the same, to highlight and accentuate the flavours created at the farm and mill. This means we don’t label our coffees as espresso, filter, dark or light roast. All of our coffees are omni-roast, meant to be delicious however you brew. We believe the heart of speciality is keeping the identity and character of every coffee intact and alive, no matter the brew method.

WHY IS MY ESPRESSO COFFEE GROUND SO FINE?

As all equipment varies we’ve created a grind size which we have found is most effective across the board in creating a perfect brew. If you find that the grind size isn't working for you please contact our Customer Service team on 01326 574337 who will be able to organise an alternative grind for you. Ideally we’d also always recommend people grind at home as you can then adjust grind size to suit your machine and ensure maximum freshness. We appreciate that this isn’t always possible though.

WHAT IS DIRECT TRADE?

Our approach to coffee sourcing is, wherever feasible, through direct trade, which is really key within the speciality coffee market. This means that not only are the farmers we work with paid fairly/fairly traded with but that we develop long term relationships with them to ensure environmental and social sustainability. For more information on our sourcing philosophy, please read our Story.

WHO ROASTS MY COFFEE?

Our coffee roasters Geoff Jenkin & David Ahrens who are based at The Roastery in Helston, Cornwall. Geoff has been roasting at Origin for over a decade and David more recently for just over a year. Geoff and David work closely with Freda, our Head of Coffee, in developing roast profiles for each of our coffees.


WHERE CAN I DRINK ORIGIN COFFEE?

Origin is brewed in speciality coffee shops, boutique hotels and restaurants throughout the UK. Please contact our Customer Service team on 01326 574337 for those in your local area.

SHIPPING

Please visit our shipping page for more information.

ONLINE ACCOUNT

I HAVE MOVED, HOW CAN I CHANGE MY DELIVERY ADDRESS ON YOUR WEBSITE?

To amend any contact details on our website, please log-in to your account by clicking the ‘log in’ link at the top right hand side of our website homepage. Then follow the instruction to log-in. 

Once logged in you will be directed to your account page. Simply click the link ‘View & Edit Account Details’. To amend your details, please select ‘Edit’ and then save any changes by clicking ‘Update Account Details’.

SUBSCRIPTIONS

Please visit our subscription FAQ page for more information.

    RETURNS 

    CAN I RETURN MY ORDER? 

    We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to The Roastery, 1 Treysa Place, Porthleven, TR13 9FJ. Returns must be made within 14 days of purchase at your own cost.

    Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team and Head of Coffee, as applicable. Please contact our Customer Service team on 01326 574337 in this instance.

    MY ORDER IS DAMAGED - CAN YOU HELP?

    We do our utmost to ensure that goods receive you in perfect conditions, however, in the instance that an order is received damaged please contact our Customer Service team on 01326 574337 who will be able to help.

    CONTACT US

    WHERE ARE YOU BASED?

    Our Roastery is based in Porthleven, Cornwall. We also own and operate coffee shops throughout the UK – please see these here.

    HOW CAN I CONTACT YOU?

    Please see our Contact Us page.